Question: Is it permissible for a shop owner to charge the customer a handling charge when an item returned?

Answer: A cancellation of transaction will only take place with mutual agreement of the buyer and seller. Upon cancellation the entire amounts needs to be refunded. Hence, it is not permissible for the seller to charge the buyer a handling charge.

الإقالة جائزة في البيع بمثل الثمن الاول ، فان شرط اقل منه أو اكثر فالشرط باطل ، ويرد مثل الثمن الاول ( اللباب في شرح الكتاب ج ٢ ص ٢١٧)

And Allah Knows Best

Yusuf Moosagie 

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