DAILY FIQH
Question: Is a shop owner compelled to give a cash refund if the customer wants to return the goods?
Answer: In the Shariah, the cancellation of a transaction will only take place with the consent and happiness of both parties.
The shop owner is not obliged to give a cash refund to a customer who wants to return the goods. However, for the shop owner to give a cash refund is considered Mustahab and entails great reward. [Masail Qudoori Page 193]
And Allah Knows Best
Yusuf Moosagie
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