Question: A customer returned an item that got damaged while in his possession. Is the retailer obliged to take the item back. Furthermore, if the retailer does take it back can he deduct an amount for the damage?

Answer: The retailer is not obliged to take the item back. A cancellation of a sale will take place with mutual agreement.

If the retail does cancel the sale, it will be permissible to deduct from the price an amount equal to the value of damages.
الإقالة جائزة في البيع .... اذا حدث في المبيع عيب عند المشتري فإنها تصح بالأقل ( اللباب في شرح الكتاب ج١ ص ٢١٧)
And Allah Ta’ala Knows Best

Yusuf Moosagie

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